Terms and Conditions
1. Acceptance of Terms:
By accessing and using the Travelsupport.al website (hereinafter referred to as “the Website”), you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please refrain from using the Website.
2. Services Offered:
Travelsupport.al serves as a support service for tourists visiting Albania, offering 24-hour chat support and communication services in English, Italian, and Polish. We provide information, assistance, and guidance to enhance your travel experience in Albania.
3. Privacy Policy:
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to our Privacy Policy.
4. Limitation of Liability:
While Travelsupport.al strives to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of the information provided on the Website. We are not liable for any direct or indirect damages or losses resulting from the use of the Website or the information it contains.
5. Availability of Services:
We make every effort to ensure the availability of our 24-hour chat support services. However, we may occasionally experience technical issues, maintenance, or other factors that may lead to service interruptions. We are not liable for any inconvenience or losses resulting from such interruptions.
6. Intellectual Property:
All content, including text, images, graphics, and logos, on the Website is the intellectual property of Travelsupport.al. You may not reproduce, distribute, or use any of the content without our explicit permission.
7. Links to Third-Party Websites:
The Website may contain links to third-party websites for your convenience. Travelsupport.al is not responsible for the content, privacy practices, or terms and conditions of these external websites.
8. Changes to Terms and Conditions:
We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective upon posting on the Website. It is your responsibility to review the terms periodically for updates.
9. Governing Law:
These terms and conditions are governed by the laws of Albania, and any disputes related to the use of the Website or the services provided will be subject to the jurisdiction of Albanian courts.
11. Payment Return in Case of Cancellation:
a. Refund Policy:
Travelsupport.al understands that travel plans can change. We strive to provide a fair and transparent refund policy for our services. Please note that this refund policy applies to the chat support service and does not cover refunds related to bookings, accommodations, or other services provided by third-party partners.
b. Cancellation Periods:
24-Hour Chat Support: If you need to cancel your chat support service, you are eligible for a full refund if you cancel within 48 hours before the scheduled service. Cancellations made less than 48 hours before the service may not be eligible for a refund.
c. Requesting a Refund:
To request a refund for a chat support service, please contact us via email or phone, providing your booking details and reasons for cancellation. We will process your request promptly, and the refund will be made in the same form as the original payment.
d. Refund Processing Time:
Please allow up to [insert number of business days] for the refund to be processed and credited to your account. The exact processing time may vary based on your payment method and financial institutions.
e. Exceptions and Non-Refundable Fees:
In certain cases, such as non-usage of the chat support service or violation of our terms and conditions, a refund may not be applicable. Travelsupport.al reserves the right to determine the eligibility of refunds on a case-by-case basis.
f. Third-Party Services:
For any services, accommodations, or bookings provided by third-party partners, including airlines, hotels, and tour operators, please refer to the cancellation and refund policies of the respective providers. Travelsupport.al is not responsible for refunds related to third-party services.
g. Changes in Refund Policy:
Travelsupport.al reserves the right to modify the refund policy at any time. Any changes to the policy will be posted on the Website and will apply to future cancellations.
12. Contact Information for Refunds:
If you have any questions or concerns regarding refunds, please contact our customer support team at [refund contact email or phone number].
Thank you for choosing Travelsupport.al. We are committed to ensuring a smooth and flexible experience for our customers, including a fair refund policy for cancellations.
Contact Information:
If you have any questions or concerns about these terms and conditions, please contact us at [contact email or phone number].
Thank you for choosing Travelsupport.al. We look forward to assisting you in making your travel experience in Albania truly memorable.
[Date of Last Update: 30/10/2023]